FAQs

Our Shop Policy

  

Online Purchases - Ship out within  2 - 3 business days.

 

 Due to Covid - Please allow extra time for the Postal Office to deliver your packages. We now offer "Route Shipping Protection".  We are shipping 15 oz and under through USPS & 16oz and up through either UPS or USPS. International goes through USPS unless you request UPS or DHL (We can use FedEx if asked)  

 

We don't accept Returns or Refunds.

 Unfortunately we do not offer Refunds.  After we hand over package(s) to the shipping carrier (USPS or UPS) they are now responsible for the packages through transit. If you added the "Route Shipping Protection" you are protected. 

 

Damage or Lost Packages: If a package arrived damaged or is lost, please open a claim through the shipping carried that was used, and if you paid for "Route Shipping Protection" reach out to them to cover you. 

 

 Thank you so much for all the love & support.
 If you have any questions, please message us on Instagram
or
Text Us (361) 742-5652

 

❤︎

 When will my order be shipped ?
We ship every day but expect your package to be shipped within 2 - 3 business days.

 

 How much is shipping?

*. We offer free shipping within the US for orders over then $99.99

* Shipping is based by weight and starts at $4.95 within the US 

International Buyers: Shipping is based by weight and we use USPS or UPS if you selected UPS.

 

 Where can I locate my tracking number ?
Tracking numbers are sent via Email; if you don't see it in your primary folder look in your spam folder or sign in on those website and you will be able to find it - you maybe asked to create  an account first to be able to see all your orders. If for any case you can't find your tracking number don't hesitate to reach us via Text (361) 742-5652 or through the Contact Us